Vexicare

  1. The customer agrees to ensure the cooperation of all residents, employees, or members of the society/corporate/residence to facilitate the Vexicare Authorized Service Technician in carrying out the treatment. All rooms, cabins, flats, or premises must be made available for servicing during the technician’s visit. Failure to do so will be treated as service rendered, and no refund will be provided.
  2. Every visit by a Vexicare Technician will be made within a reasonable time from receipt of the enquiry, during the working hours of the Vexicare Service Department. No visits will be made on holidays.
  3. If the pest against which the service is provided reappears during the contract period, and the customer complies with all conditions and instructions for the treated premises, Vexicare will perform the necessary service at no additional cost.
  4. Children, pets, senior citizens, asthmatic or allergic individuals should not be allowed in the treated area until it has been thoroughly cleaned.
  5. Vexicare shall not be held liable for any damages, injuries, or consequential damages to any person or property resulting from the use of the service.
  6. This contract covers services for the specified premises. In the case of a change of address, a new contract must be signed, and additional fees may apply.
  7. This contract cannot be terminated before the expiry date and is not transferable.
  8. Payment for contract charges is due in advance, by cash, cheque, or demand draft made out to “Vexicare Services Private Limited.” Payment must accompany a signed copy of the contract and be made before the service period begins.
  9. In the event of any complaint, customers are required to provide their name, address, and contact details to the authorized Call Center. A copy of the contract and receipt must be retained and shown to the technician for verification.
  10. This contract supersedes all prior agreements, oral or written, between the parties regarding the subject matter.
  11. Vexicare will not be responsible for any damage to the interior or exterior structures of buildings, rooms, walls, cabins, or flats during the provision of services.
  12. The customer agrees to have a representative present at all times during treatment for safety and security purposes. This representative will be considered the signing authority for the service contract.
  13. Vexicare will not be responsible for the failure of service if the provided instructions are not followed or if treated areas are disturbed, washed, painted, or uprooted.
  14. Customers may receive transactional or promotional SMS or calls from Vexicare regarding instructions or conditions that need to be followed for the successful completion of the service.

Termite Service

  1. Customers should review the “Do’s and Don’ts” leaflet provided by Vexicare’s sales representative to avoid inconvenience during treatment.
  2. Treatment involves drilling above the skirting of the wall or at the junction of the wall and floor, as agreed with the customer at the time of booking.
  3. Before treatment begins, customers should move movable furniture at least 2 feet away from the wall and empty all fixed wooden wardrobes, cabinets, and wall units. Vexicare technicians are instructed not to handle the customer’s property.
  4. Customers must provide information about the location of concealed electrical wiring, telephone cables, and plumbing pipes to prevent any damage during drilling. Vexicare is not responsible for any damage caused if this information is not provided.
  5. Customers should arrange for an electrician or carpenter at their cost if necessary for treatment of electrical fixtures and fixed woodwork.
  6. Customers should ensure electricity is available for drilling and water is available in sufficient quantity to mix chemicals. A ladder or stool may be needed for treatment at higher elevations.
  7. Customers must provide access to the false ceiling and loft for inspection and treatment.
  8. Equipment used in drilling creates noise, and pesticides have a slight odor. Customers should ensure that pets, children, or senior citizens are not present during treatment. After the treatment, the premises should be ventilated and cleaned with a dry cloth before re-entry.
  9. For best results, the entire area should be treated. Termite reoccurrence may occur if part of the area is left untreated.
  10. Customers may see live termites immediately after treatment, depending on the severity of the infestation. The infestation will subside after contact with the chemical.
  11. Treatments are scheduled according to the agreed-upon time frame. Vexicare is not responsible if the premises are not available at the scheduled time.
  12. The mosquito dispenser provided during the active contract is rented. If you wish to keep the dispenser after the contract ends, additional charges will apply. Please contact the Vexicare technician or call 7569691410 for details.

Rodex Service

  1. Do not disturb the bait stations, as they are strategically placed in rodent runways.
  2. Customers should inform Vexicare if they notice any dead rats or rats trapped in glue boards.
  3. Vexicare will recommend proofing measures to prevent rats from entering or moving within the premises.

IntelliGel Service

  1. Do not clean or remove GEL spots from the application site.
  2. There is no need to empty the kitchen unless instructed by the technician.
  3. Chemical spray treatment may be applied along the wall and floor junctions where red and black ant infestations are noticed.
  4. Use only a dry cloth for cleaning after treatment.
  5. Do not use any pesticides or chemicals near GEL-treated areas, as they may repel cockroaches.

WBMS Service

  1. Customers should show Vexicare technicians the affected part of the damaged furniture for thorough treatment.
  2. Customers are advised to remove items near the affected woodwork and empty the affected wardrobes/cupboards for treatment.
  3. Do not remove powder from the affected woodwork as it helps the technician identify the infestation.
  4. Infested woodwork will be treated by injecting chemicals, and spot spray treatment will be applied to inaccessible areas.
  5. Use the treated area only after proper cleaning and aeration for a minimum of 4 hours.

BBMS Service

  1. Customers should show Vexicare technicians the affected part of the damaged furniture for thorough treatment.
  2. Before treatment, customers should move movable furniture and empty all fixed wooden wardrobes, cabinets, wall units, and bedding. Technicians will not handle customer property.
  3. Use the treated area only after cleaning and aeration.
  4. Wash treated linens in hot water before reuse.

“SUCCESS OF OUR SERVICE DEPENDS ON YOUR COOPERATION”

Note: Vexicare Services Private Limited shall not be liable for any damages suffered directly or indirectly by customers due to the presence of pests in the premises. The company’s liability is limited to re-treating the premises to control the pest as per the contract.

Cancellation Policy

  1. Once the service is confirmed and the technician begins processing, the service cannot be canceled. However, the service can be rescheduled within 24 hours from the booked time.
  2. You can book a different service instead of the originally booked one within 24 hours, but any price difference will need to be paid.

Refund Policy

  1. Customers are not entitled to a refund after the service is delivered. If issues arise before service delivery, customers can contact Vexicare for a full refund.
  2. If 100% advance payment is made and no service is availed by the contract’s expiry date, the advance will be forfeited.
  3. If the customer does not sign or reject the contract copy, it will be assumed that they have accepted the terms and conditions.

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